How we work

Discreet by default, certified for the work.

If you’re reading this in the middle of something difficult, these are the three things we want you to know before you call.

Discreet by default

Unmarked arrival on request. We don’t discuss a job with anyone but the person who booked it.

Certified for the work

David and Marianna both hold the CPD-approved Biohazard & Specialist Cleaning certification.

Compliant disposal

Hazardous waste handled, transported and disposed of to health-and-safety requirements.

If you’re dealing with this now

Call us first. We’ll tell you honestly when we can be there.

Give us only what you’re comfortable giving. We can work out the rest on site, and we arrive unmarked if you’d rather we did.

What we’re trained in

Nine specialisms, covered by our certification.

Every one of these is work we’re certified and equipped for, not a list of things we’d be willing to try. If what’s happened doesn’t obviously fit one of them, call anyway. It usually fits more than one.

Infection control

Outbreak response and controlled decontamination for premises that need to be safe to reopen quickly.

Mould remediation

Treating the mould and the damp conditions behind it, so the problem doesn't return once the walls are dry.

Fire & soot damage

Soot, smoke residue and the smell that outlasts both. Restored room by room after fire damage.

Odour removal

Toxic and persistent odours neutralised at source rather than masked, including nicotine and decomposition.

Sharps & needle sweeps

Systematic sweeps of properties, grounds and communal areas, with compliant sharps disposal.

Hoarding & clearances

Cluttered and hoarded properties cleared and cleaned at a pace that works for the people involved.

Trauma & bodily fluid

Decontamination after an incident, death or injury. Handled discreetly, with unmarked arrival on request.

Vehicle & cell cleans

Biohazard cleaning of vehicles and custodial cells, turned around to a documented standard.

Hazardous waste

Health-and-safety-compliant handling, transport and disposal of hazardous waste from every job we take on.

Recent work

What the work actually looks like.

Genuine, original photographs from jobs we’ve completed.

The same wall and skirting after mould treatmentAfter
Black mould along a skirting board before treatmentBefore

Drag to compare

Mould remediation

Growth had spread along the skirting and lifted the wallpaper away from a wall that was still wet. We removed the affected material, treated the growth, and dried the structure out before anything was made good, because mould treated without drying comes straight back.

A nicotine-stained ceiling with a cleaned test patch showing the original colour

Odour & nicotine removal

Decades of tobacco residue had turned this ceiling amber and left an odour no amount of airing would shift. The cleaned patch is the original paint colour. Odour work is only finished when the smell is gone at source rather than sitting under a fragrance.

A hoarded room before a clearance

Hoarding & cluttered properties

Clearance work is as much about the person as the property. We work at a pace the householder or family is comfortable with, agree in advance what’s kept, and clean the space properly once it’s clear. No lectures, no photographs shared without permission.

What to expect

What’s included, and what we’ll tell you honestly.

What’s included as standard

  • Full PPE: suits, respirators, eye protection, gloves
  • Professional-grade biocides and specialist treatments
  • Containment of the affected area where needed
  • Compliant collection and disposal of hazardous waste
  • Structural drying where moisture is part of the problem
  • A walk-through with you before we leave

What we’ll tell you honestly

  • If the job needs a specialist we’re not, we’ll say so and point you on
  • If a surface can’t be saved and needs replacing rather than cleaning
  • If damp or a leak will bring the problem back unless it’s fixed first
  • What we can realistically do today versus what needs a second visit

How it runs

From first call to signed off.

Three steps, in the order they happen.

  1. Step 1

    Tell us what’s happened

    Call or message. Give us only what you’re comfortable giving. We can work out the rest on site.

  2. Step 2

    Assessment and quote

    We establish scope, hazard level, access and the kit required before we start, then quote a real figure.

  3. Step 3

    Attend and decontaminate

    Full PPE, correct products, compliant waste disposal, and the property handed back safe to use.

Certifications

Named qualifications, named awarding bodies.

Certificates are available on request, before you commit to anything.

Biohazard & Specialist Cleaning

Growth Nation Biohazard Training

CPD-approved provider #1018834 · January 2026

Held by David Lindon and Marianna Lindon

Professional Cleaning & Maintenance of Carpets, Rugs & Soft Floor Coverings

Prochem Europe, National Training Academy for the Cleaning Industry

Certificate 2026/123 · July 2026

Held by David Lindon

Questions

Biohazard cleaning questions.

If what you need isn’t here, ask. We’d rather give you a straight answer than have you guess.

Ask us in confidence
How quickly can you attend a biohazard job?

Call us and we'll tell you honestly, on that call, when we can be there. Biohazard work is rarely something that can wait, and we'd rather give you a straight answer than a booking slot we can't keep.

Will it be obvious to neighbours what's happening?

Not unless you want it to be. We can arrive in unmarked vehicles and plain kit, and we don't discuss jobs with anyone other than the person who booked us.

Is it confidential?

Yes. We can arrive in unmarked vehicles and plain kit, we don't discuss jobs with neighbours or anyone other than the person who booked us, and we don't publish photographs of a job without explicit permission.

Do I need to be there while you work?

No. Plenty of people would rather not be, and that's completely normal. We can work from access arrangements and update you by phone.

Can you deal with the smell as well as the mess?

Yes. Toxic odour treatment is one of the nine specialisms. Odours from decomposition, smoke, nicotine and damp are treated at source. Anything that only masks a smell isn't a finished job.

Do you work with insurers, landlords and local authorities?

Yes. We can document scope and completion for an insurance claim, a landlord, or a local authority, and provide the paperwork you need for hazardous waste disposal.

What qualifies you to do this work?

David and Marianna both completed the Biohazard & Specialist Cleaning course with Growth Nation, a CPD-approved training provider (provider #1018834), in January 2026. We're also fully insured, and happy to send certificates and cover details before you commit to anything.

How far will you travel?

We're based in Exeter and cover Devon and Somerset as standard. For specialist work we'll travel further than we would for a routine clean, so ask even if you're outside those counties.